How to do
DIVENTARE CLIENTE AUDAX
Diventare cliente di Audax è molto semplice, gratuito e non richiede alcuna nuova installazione e/o interruzione della fornitura. Il primo passo è quello di sottoscrivere con Audax il contratto (Modulo di Adesione); sarà poi Audax ad occuparsi di inviare al precedente fornitore la comunicazione di recesso e di svolgere tutte le pratiche necessarie per l’attivazione della fornitura.
Three different practices depending on what needs to be done, that is:
- supplier change or “switch”: il punto di fornitura risulta attivo ed è servito da un’altra società di vendita. Tramite questa pratica il cliente esprime la volontà di cambiare operatore, richiedendo di passare ad Audax. Durante questa pratica, la fornitura non subisce alcuna interruzione, restando attiva durante tutto il processo
- simple/complex activation: il punto di fornitura non risulta attivo e non è contrattualizzato da nessuna società di vendita. Tramite questa pratica il cliente richiede l’attivazione del contatore direttamente con Audax
- transfer: il punto di fornitura è già attivo con Audax e dev’essere effettuato un cambio di intestazione. Richiedendo questa pratica, la fornitura non subisce alcuna interruzione, restando attiva durante tutto il processo. Inoltre, per le utenze di energia elettrica, è possibile richiedere la voltura anche con riferimento alle utenze attive con un altro fornitore; in questo caso Audax si occuperà di evadere la voltura e la contestuale richiesta di cambio fornitore
EXTRA SWITCH PRACTICES
Tutte le pratiche seguenti possono essere richieste ad Audax, utilizzando gli appositi moduli presenti sul sito www.audaxrenewables.it oppure contattando il servizio clienti:
- Power modification
- Counter movement
- Check counter
- Deactivation of supply
NB For the correct processing of the aforementioned procedures, the Customer must attach a front/back copy of the tax code and a valid identity document to the form.
DOMICILIATION / WITHDRAWAL OF PAYMENT
To pay your bills conveniently, you can choose bank or postal direct debit: the invoice will be automatically debited from your account on the exact day it is due, without the risk of incurring delays. Activating direct debit is very simple:
- by accessing your MY AUDAX Customer Area
- by downloading the form from our site, filling it in with your data and returning it signed, together with a copy of the front and back of an identity document
- by calling us from Monday to Friday from 08:00 to 20:00 on the Customer Service number 800.595.455.
NB You can proceed with forwarding the documentation by e-mail to the address info@audaxrenewables.it or via whatsapp at no. 3457602814.
TERMINATION
La fornitura è attiva con Audax, tramite la pratica di cessazione il cliente procede all’interruzione della fornitura, e alla disdetta del contratto con la società di vendita.
Proceeding with the termination is very simple
- by accessing your MY AUDAX Customer Area
- by downloading the form from our site, filling it in with your data and returning it signed, together with a copy of the front and back of an identity document
- by calling us from Monday to Friday from 08:00 to 20:00 on the Customer Service number 800.595.455.
NB You can proceed with forwarding the documentation by e-mail to the address info@audaxrenewables.it or via whatsapp at no. 3457602814.
COPY OF INVOICE
Haven't you received a copy of the invoice? check the data with us CONTACT / SHIPPING DATA (link to EDIT CONTACT / SHIPPING DATA)
It could simply be a problem resulting from incorrect biographical data.
You can find a copy of your invoice
- by accessing your MY AUDAX Customer Area
- by writing a WhatsApp message to the number 3457602814
- by calling us from Monday to Friday from 08:00 to 20:00 on the Customer Service number 800.595.455.
CHANGE CONTACT / SHIPPING DETAILS
Have you noticed that you have entered incorrect contact details in your registry? Have you changed your email/phone contact? Do you want to add a person in reference to your contract? Just a few steps are enough
- By accessing your MY AUDAX Customer Area
- By downloading the module from our site, filling it in with your data and returning it signed, together with a copy of the front and back of an identity document.
- Calling us from Monday to Friday from 08:00 to 20:00 on Customer Service number 800.595.455.
NB You can forward the documentation by e-mail to info@audaxrenewables.it or by whatsapp at no. 3457602814.
IN CASE OF SUSPENSION
Having problems with your meter supply? It could be a suspension due to accounting problems, check the status of payments with us
- by writing us a whatsapp message on the number 3457602814
- by calling us from Monday to Friday from 08:00 to 20:00 on the Customer Service number 800.595.455.
If confirmed the non-payment status following the settlement of unpaid invoices will be necessary
L' SEND EVIDENCE OF PAYMENT. (link to SEND EVIDENCE OF PAYMENT)
Upon receipt of the accounting, it will be our responsibility to forward the request for REACTIVATION OF THE SUPPLY, which will be borne by the local distributor and followed up according to the timescales established by law.
SEND EVIDENCE OF PAYMENT
Following the making of a payment, in order to proceed quickly with its accounting, it is always good practice to forward the accounting email to the address recoverycrediti3@audaxrenewables.it or by whatsapp at no. 3457602814.
