How to do

BECOME AUDAX RENEWABLES CUSTOMER

Becoming a customer of Audax Renewables is very simple, free and does not require any new installation and/or interruption of supply. The first step is to sign the contract with Audax Renewables (Membership Form); Audax Renewables will then take care of sending the withdrawal notice to the previous supplier and carrying out all the procedures necessary to activate the supply.

Three different practices depending on what needs to be done, that is:  

• supplier change or “switch”: the supply point is active and is served by another sales company. Through this practice, the customer expresses the desire to change operator, requesting to switch to Audax Renewables. During this practice, the supply does not suffer any interruption, remaining active throughout the process
   
• simple/complex activation: the supply point is not active and is not contracted by any sales company. Through this procedure the customer requests the activation of the meter directly with Audax Renewables
  
  
• transfer: the supply point is already active with Audax and a header change must be made. By requesting this practice, the supply does not suffer any interruption, remaining active throughout the entire process. Furthermore, for electricity users, it is possible to request the transfer also with reference to active users with another supplier; in this case Audax Renewables will take care of processing the transfer and the simultaneous request to change supplier

EXTRA SWITCH PRACTICES

All the following procedures can be requested from Audax Renewables, using the appropriate forms on the website www.audaxrenewables.it or by contacting customer service: 

• Power modification 
• Counter movement 
• Check counter 
• Deactivation of supply 

NB For the correct processing of the aforementioned procedures, the Customer must attach a front/back copy of the tax code and a valid identity document to the form.

DOMICILIATION / WITHDRAWAL OF PAYMENT

To pay your bills conveniently, you can choose bank or postal direct debit: the invoice will be automatically debited from your account on the exact day it is due, without the risk of incurring delays. Activating direct debit is very simple: 

• by accessing your MY AUDAX Customer Area 
• by downloading the form from our site, filling it in with your data and returning it signed, together with a copy of the front and back of an identity document 
• by calling us from Monday to Friday from 08:00 to 20:00 on the Customer Service number 800.595.455. 

NB You can proceed with forwarding the documentation by e-mail to the address info@audaxrenewables.it or via whatsapp at no. 3457602814.

TERMINATION

The supply is active with Audax Renewables, through the termination procedure the customer proceeds to interrupt the supply and cancel the contract with the sales company.

Proceeding with the termination is very simple 

• by accessing your MY AUDAX Customer Area 
• by downloading the form from our site, filling it in with your data and returning it signed, together with a copy of the front and back of an identity document 
• by calling us from Monday to Friday from 08:00 to 20:00 on the Customer Service number 800.595.455. 

NB You can proceed with forwarding the documentation by e-mail to the address info@audaxrenewables.it or via whatsapp at no. 3457602814.

COPY OF INVOICE

Haven't you received a copy of the invoice? check the data with us CONTACT / SHIPPING DATA (link to EDIT CONTACT / SHIPPING DATA)

It could simply be a problem resulting from incorrect biographical data.

You can find a copy of your invoice 

• by accessing your MY AUDAX Customer Area 
• by writing a WhatsApp message to the number 3457602814
• by calling us from Monday to Friday from 08:00 to 20:00 on the Customer Service number 800.595.455.

CHANGE CONTACT / SHIPPING DETAILS

Have you noticed that you have entered incorrect contact details in your registry? Have you changed your email/phone contact? Do you want to add a person in reference to your contract? Just a few steps are enough

• By accessing your MY AUDAX Customer Area
• By downloading the module from our site, filling it in with your data and returning it signed, together with a copy of the front and back of an identity document.
• Calling us from Monday to Friday from 08:00 to 20:00 on Customer Service number 800.595.455.
  NB You can forward the documentation by e-mail to info@audaxrenewables.it or by whatsapp at no. 3457602814.

IN CASE OF SUSPENSION

Having problems with your meter supply? It could be a suspension due to accounting problems, check the status of payments with us 

• by writing us a whatsapp message on the number 3457602814
• by calling us from Monday to Friday from 08:00 to 20:00 on the Customer Service number 800.595.455. 

If confirmed the non-payment status following the settlement of unpaid invoices will be necessary

 L' SEND EVIDENCE OF PAYMENT. (link to SEND EVIDENCE OF PAYMENT)

Upon receipt of the accounting, it will be our responsibility to forward the request for REACTIVATION OF THE SUPPLY, which will be borne by the local distributor and followed up according to the timescales established by law.

SEND EVIDENCE OF PAYMENT

Following the making of a payment, in order to proceed quickly with its accounting, it is always good practice to forward the accounting email to the address recoverycrediti3@audaxrenewables.it or by whatsapp at no. 3457602814.