Challenge to the contract
To protect customers, Audax Renewables adopts the voluntary self-regulation protocol
In compliance with ARERA Resolution n.228/2017/R/com of 6 April 2017 and the Consumer Code, Audax has adopted a voluntary self-regulation protocol regarding confirmation of the negotiating willingness of end customers and regarding unsolicited contracts and activations of electricity and/or natural gas supplies, in order to counteract the phenomenon of possible unfair commercial practices and the activation of unsolicited supplies.
The protocol was born, therefore, from the desire to strengthen Audax's commitment and responsibility towards customers, guaranteeing them respect for consumer rights.
In particular, in the event that the transition to a new electricity and/or gas supplier occurs without respecting the preventive rules for confirming the contract, after the complaint the customer will be able to voluntarily adhere to the quick restoration procedure to return to previous supplier. This possibility supports the procedures established by the Consumer Code regarding the verification of an unsolicited supply (assessment which, according to the law, is not the responsibility of the Authority)
The customer can obtain protection by sending us, directly or through a trusted consumer association, a written complaint to the following addresses:
By mail:
AUDAX RENEWABLES SRL
Via Candiolo n. 2/4 - 10048 Vinovo (TO)
By fax to no.: 011/19643111
By email to complaints@audaxrenewables.it
Via PEC to complaints@pec.audaxenergia.it
Once the report has been received, Audax will verify the need indicated by you, updating you on the progress of your case and responding to you within the deadlines defined by the Regulatory Authority for Energy, Networks and the Environment (ARERA) in the TIQV (art. 15.1, Attachment A, Del. 413/2016/R/com and subsequent amendments) and reported below:
• Maximum reasoned response time to written complaints 40 calendar days (2017/2018 standard); 30 calendar days (standard from 2019);
In order to proceed with sending the complaint you can download the following form:
CNR Complaint Form
