Offerta Placet Audax Renewables

The conditions referred to in this offer will remain fixed and unchanged for 12 months from the date of activation of the supply. After 12 months from the date of activation of the supply, the seller communicates to the end customer the information relating to the renewal, in written form, so that said communication reaches the customer with a notice of no less than 3 months with respect to the effective date of the changes, considered the aforementioned deadline starting from the first day of the month following the month of receipt by the customer, without prejudice to the Customer's right to withdraw from the contract pursuant to article 9 of the General Conditions of Supply. Unless proven otherwise, the aforementioned communication is presumed to have been received 10 days after sending by the seller.

The Contract ends with the Supplier's receipt of the Customer's acceptance of the proposal formulated by the Supplier through the specific acceptance form attached to this Contract. The effectiveness of the Contract is conditional on a verification by the Supplier, to be carried out within the third month following the date of conclusion of the contract, based on the parameters referred to in the art. 3 of the general supply conditions.
The methods of conclusion of the contract will be either remotely or outside the commercial premises of Audax Energia, always in compliance with the forms and methods provided for by the Consumer Code and any other applicable legislation. For further information you can call Customer Service at the numbers indicated in the REQUEST INFORMATION and CONTACT REFERENCES section, send an e-mail to info@audaxenergia.it or enter your contact details here, after carefully reading the Privacy Policy and acceptance of the processing of your data, to be contacted by one of our operators.

If the Customer qualifies as a consumer (as defined by the Consumer Code - Legislative Decree no. 206 of 6 September 2005) and has signed a Supply Proposal with Audax Renewables (contract) outside the Supplier's business premises or remotely , the Customer may withdraw from the Contract, without charges and without having to provide any reason, within 14 (fourteen) days from the date of conclusion of the Contract, pursuant to and in compliance with the provisions of the art. 54 of the Consumer Code (Legislative Decree 206 of 2005), with one of the following methods, of your choice:
a) by submitting any explicit declaration of your decision to withdraw from the Contract to the following addresses:
AUDAX RENEWABLES S.R.L. - Corso Tazzoli n. 235 - 10137 Torino (TO),
o e-mail a reclami@audaxrenewables.it;
or PEC to complaint@pec.audaxenergia.it.
b) by sending the Reconsideration Form attached to this Contract and available among the documentation downloadable on this page through the channels indicated in the aforementioned form. The burden of proof relating to the exercise of the right of withdrawal in accordance with this article lies with the Customer. During the period foreseen for the exercise of the right of reconsideration, the Contract will not be executed, unless the Customer expressly requests that the procedures to initiate the activation of the supply are started before the deadline for the exercise of the right of reconsideration has expired. rethinking. The aforementioned request does not in any case imply for the Customer the loss of the right to change his mind. If the end customer exercises the right to reconsider after having requested the early start of the supply activation procedures (see paragraph HOW IS THE SUPPLY ACTIVATED?), and provided that it is still possible to prevent the activation of the same, the Supplier may ask the Customer a fee equal to any costs incurred for the services carried out by the Distributor and a further maximum fee of 23.00 euros excluding VAT. If, at the time of exercising the right of withdrawal, the activation of the supply has already occurred or can no longer be prevented, the Customer is also required to pay the fees provided for in the signed Contract, until the moment of termination of the supply itself. In any case: a) if the end customer exercises the right to reconsider and has not previously requested the early start of the supply activation procedures, the supply continues to be guaranteed by the previous Supplier; b) if the Customer exercises the right to reconsider having requested an early start of the supply activation procedures and it has already been activated or it is no longer possible to prevent its activation, the same Customer can identify another Supplier or proceed with the request closing of the supply point, upon express request. Otherwise the enhanced protection service will be activated. In the above cases, the Supplier will not be responsible for any inconvenience in supply suffered by the Customer. In the case of exercising the right of reconsideration aimed at ceasing the supply with deactivation of the collection/delivery point, the end customer himself will be required to request deactivation from the current sales operator, who will provide, also through the possible transport user and dispatching or the user of the distribution service, pursuant to the provisions of article 81, paragraph 81.7, of the TIQE (Authority resolution of 22 December 2015, 646/2015/R/eel).

For the “Activation of supply” means the moment from which, in line with the regulation of the electricity dispatching and transport service, the Contract is physically executed and the related supply is placed under the responsibility of the Supplier. The activation of the supply, unless otherwise explicitly requested by the end customer, except in cases where it occurs following a transfer or new activation, takes place on the first useful date and in any case no later than the first day of the third month following that of conclusion of the Contract. Activation takes place within the deadline indicated in the proposal acceptance letter (welcome letter), as indicated in the art. 3.1 of the General Supply Conditions. The activation of the supply, in cases of change of seller, and unless otherwise explicitly requested by the end customer, takes place on the first useful date and in any case no later than the first day of the third month following the month of conclusion of the contract, pursuant to 'art. 7.3 of Attachment A to resolution 555/2017/R/com and subsequent amendments. The Activation date of the supply must be highlighted at least in the first invoice issued by the Supplier. If the Supplier is unable, for reasons not attributable to him, to proceed with the Activation of the supply within the terms indicated above, he will promptly notify the Customer with reasons, also indicating the date scheduled for the Activation itself. If a request for execution of the contract is not submitted before the deadline for reconsideration has expired, the activities necessary to process the requests aimed at obtaining execution of the contract will be started only once the period established for the right of reconsideration has elapsed. The request for execution of the contract before the deadline for the reconsideration has expired will not lead to the start of the supply in the period envisaged for the reconsideration, but may in any case lead to an advance of the supply with the new sales operator compared to the normal expected times. Pursuant to current legislation, if the Contract is concluded due to a change of Supplier, the new one Supplier has the right to revoke the switching request based on the following information:
a) if the supply point is suspended due to non-payment and, if so, the date of any suspension of supply to the point itself;
b) if for the same supply point a compensation procedure is underway in terms of contribution for previous arrears;
c) the market of origin of the Supply Point, distinguishing between the free market and Services of last resort;
d) the dates of any suspension requests, in addition to any ongoing ones, if presented in the last 12 months preceding the date of the switching request;
e) the dates of any switching requests, in addition to the current one, if carried out in the last 12 months preceding the date of the switching request;
f) the date of activation of the safeguard service.
In addition, the Supplier may exercise the aforementioned revocation if the Customer exercises the right to reconsider following the presentation by the Supplier of the switching request by the last available date. If the Supplier intends to exercise the right to revoke the switching request, it is required to communicate in writing to the Customer, within 45 (forty-five) days from the conclusion of the Contract, that the Contract will not be effective and will be terminated by law. Following the communication, the effects of withdrawal from the Contract with the previous Supplier will also cease. Once the aforementioned deadline has passed, in the absence of communication from the Supplier, the Contract will still be effective. If, following a request to activate the supply, the Supplier receives from the Distributor notification of any unpaid amounts as a result of previous interventions interrupting the supply due to arrears attributable to the end Customer with reference to the Supply Point covered by the Contract or another Point of supply connected to the networks managed by the same Distributor, the Activation of the supply is subject to the payment by the Supplier of the amounts highlighted by the Distributor. In such cases, the Supplier will still have the right to (i) withdraw the switching request for activation of the supply within 2 (two) working days of the notification by the Distributor or (ii) confirm the switching request, taking action against the end Customer.

General provisions The quantification of electricity consumption takes place on the consumption data base recorded by the meter. The measurement data are used to calculate the consumption recorded on the invoice in the order indicated below:

a) the actual measurement data made available by the Distributor;

b) the self-readings communicated by the Customer - with the methods and times indicated on the invoice - and validated by the Distributor;

c) the estimated measurement data, as made available by the Distributor or estimated by the Supplier. In the case of its own estimate, the Supplier determines the estimated measurement data on the basis of the actual historical consumption of the Customer, according to the criterion: if the Customer does not communicate the self-reading to the Supplier or the Distributor does not proceed with the detection of the actual reading or the validation of the Customer's self-reading, Audax will charge the estimated consumption calculated according to the withdrawal profile indicated by the local Distributor and in compliance with the provisions of the articles. 6.2 and 10 of the TIF. For the purposes of calculating the presumed consumption of natural gas, the categories of use and withdrawal classes defined by ARERA in Annex A to resolution no. will be considered. 229/12 (hereinafter, the "TISG"), on the basis of the declarations made by the Customer when signing the Supply Request and, in accordance with the provisions of this resolution. If the data deriving from the Customer's historical consumption communicated to the Supplier by the Distributor ("Distributor Data") differ from that declared in the Supply Request, the Distributor Data will prevail for contractual purposes. With regard to the supply of electricity, if the data relating to the Customer's actual power withdrawal in the relevant period for billing purposes is not made available by the Distributor, the Supplier will charge the Customer based on an estimate of the power quota, which will be considered equivalent to the power engaged or available power, as declared by the Distributor; subject to adjustment, with the first useful invoice following the availability of the actual data. In the event of a dispute, the Customer may ask the Supplier to verify the annual readings received from the local Distributor. The attribution of electricity consumption will take place on a daily basis, conventionally considering consumption constant over the period.
The Customer has the right to communicate self-reading with the methods and times indicated on the invoice by the Supplier.
Le fatture consistono nella “bolletta sintetica” redatta con le modalità di cui alla Bolletta 3.0, che costituisce fattura ai fini della normativa fiscale, e negli elementi di dettaglio, che sono disponibili al Cliente che ne faccia richiesta esplicita secondo le seguenti modalità: (i) inviando una richiesta scritta, tramite e-mail all’indirizzo info@audaxrenewables.it, o (ii) tramite l’Area Cliente abilitata sul sito www.audaxrenewables.it o (iii) l’APP My Audax.
Al fine di agevolare il Cliente nella comprensione della fattura, il Fornitore rende disponibile sul sito internet la “Guida alla lettura delle voci di spesa” per l’Offerta PLACET di cui al presente Contratto, recante una descrizione completa delle singole voci che compongono gli importi fatturati; il Cliente può altresì richiedere la “Guida alla lettura delle voci di spesa” attraverso e-mail all’indirizzo info@audaxrenewables.it.
The invoices are issued in electronic format, salvo che il Cliente chieda di ricevere le fatture in formato cartaceo. Le fatture emesse in formato elettronico sono rese disponibili al Cliente (i) tramite e-mail, all’indirizzo e-mail indicato dal Cliente in sede di sottoscrizione della proposta di contratto e (ii) tramite l’Area Cliente abilitata sul sito www.audaxrenewables.it e/o (iii) tramite l’App My Audax. Al Cliente che scelga di ricevere la fattura in formato cartaceo, anche in un momento successivo alla data di decorrenza del Contratto, non può essere applicato alcun onere aggiuntivo. Al Cliente che non richiede la fattura in formato cartaceo, e che opti per la domiciliazione bancaria, postale o su carta di credito dei pagamenti è applicato uno sconto in fattura. Il livello dello sconto di cui al comma 10.8 delle Condizioni Generali di Fornitura è pari a -6,60 euro/Punto di fornitura/anno. Le modalità di applicazione dello sconto di cui al comma 10.9 delle Condizioni Generali di Fornitura sono stabilite in conformità alla disciplina della Bolletta 3.0 (ALLEGATO A alla deliberazione 315/2024/R/com).
In any case, starting from 1 January 2019, the invoice valid for tax purposes will be issued in electronic format and made available, through the Exchange System (SDI) of the Revenue Agency, in the Customer's reserved area on the website of the Revenue Agency. For business customers, the bill, in "courtesy" PDF format, will still be sent via email to the email address that the Customer made available to the Supplier when concluding the Contract.
The Customer is required to make the payment due by term of 20 (twenty) days from the date of issue of the invoice.
Payment methods available to the Customer, one of which is free, are the following: (i) by postal order; (ii) by direct debit from your bank or postal account with SEPA Direct Debit (SDD); (iii) without additional charges, at the banking institutions indicated on the bill; and/or (iv) other methods specified in the bill. These methods are indicated on the invoice. Under no circumstances are charges or fees charged to the Supplier on the invoice in relation to the payment method chosen by the Customer.
In the event of changes in the charges applicable to the supply occurring within a given period, the distribution of consumption occurs on a daily basis, considering consumption constant in the periods between one reading detected, estimated or self-reading and the next.
Period billing
The invoice for the period is issued with the following frequency:

period beyond this deadline, the Supplier recognizes, on the occasion of the first useful invoice, an automatic compensation to the end Customer. The value of the aforementioned compensation is equal to:

a) 6.00 euros (VAT and taxes excluded) in the event that the invoice for the period is issued with a delay of up to 10 (ten) calendar days following the maximum issuing deadline referred to above;

b) the amount referred to in the previous letter a) increased by 2.00 euros for every 5 (five) further calendar days of delay, up to a maximum of 20.00 euros (VAT and taxes excluded), for delays of up to 45 (forty-five) calendar days from the deadline for issuing above.

This amount is also modified due to a further delay and is equal to:

a) 40.00 euros (VAT and taxes excluded) if the issuance of the invoice for the period occurs within a period of time between 46 (forty-six) and 90 (ninety) calendar days from the maximum issuing deadline referred to above;

b) 60.00 euros (VAT and taxes excluded) if the issuance of the invoice for the period occurs within a period of more than 90 (ninety) calendar days from the maximum issuing deadline referred to above.
In the case of an end customer treated in bands, he is entitled to an automatic compensation paid by the Distributor through the Supplier equal to 10.00 euros if the Distributor makes exclusively estimated measurement data available for 2 (two) consecutive months .
Closing invoicing
The closing invoice is delivered to the Customer within 6 (six) weeks from the day of cessation of supply. To this end, it is issued within the second calendar day preceding the expiry of this period. In the case of invoices in paper format, the deadline for issuing is equal to the eighth calendar day preceding the deadline of 6 (six) weeks for delivery.
In the event of failure by the Supplier to comply with the deadline for issuing the closing invoice, the Supplier recognizes, in the same Closing Invoice, an automatic compensation equal to:

a) 4.00 euros (VAT and taxes excluded), in the event that the invoice is issued with a delay of up to 10 (ten) calendar days following the maximum deadline for issuing the closing invoice;

b) the amount referred to in the previous letter a) increased by 2.00 euros (VAT and taxes excluded) for every 10 (ten) calendar days of further delay, up to a maximum of 22.00 euros for delays of up to 90 ( ninety) calendar days following the maximum deadline for issuing the closing invoice.
In cases where the Distributor makes the measurement data available to the Supplier functional to the termination of the supply, with the exception of the change of Supplier other than switching, after a period exceeding 30 (thirty) days from the termination of the supply, the end Customer has the right to an automatic compensation paid by the Distributor through the Supplier in an amount equal to 35.00 euros (VAT and taxes excluded).

Qualora il Cliente non rispetti il termine di pagamento indicato nella fattura, il Fornitore richiede al Cliente medesimo, oltre al corrispettivo dovuto, la corresponsione degli interessi di mora calcolati su base annua e pari al Tasso Ufficiale di Riferimento fissato dalla Banca Centrale Europea (BCE) aumentato di 3,5 punti percentuali. Il Cliente che ha pagato nei termini di scadenza le fatture relative all’ultimo biennio ovvero, qualora la fornitura risulti inferiore al biennio, le fatture relative al periodo di efficacia del Contratto è tenuto al pagamento del solo interesse legale per i primi 10 (dieci) giorni di ritardo. Il Fornitore può richiedere il pagamento delle spese postali relative al sollecito di pagamento della fattura. È esclusa la richiesta di risarcimento del danno ulteriore. In caso di ritardato o di omesso pagamento anche parziale dei corrispettivi dovuti dal Cliente ai sensi del presente Contratto, fermo restando quanto sopra, trascorsi almeno 2 (due) giorni dalla scadenza della fattura, il Fornitore ha facoltà di inviare al Cliente a mezzo di raccomandata a/r, oppure mediante posta elettronica certificata (PEC), nei casi in cui il Cliente abbia messo a disposizione il proprio indirizzo di posta elettronica, un preavviso di sospensione della fornitura recante indicazione del termine ultimo per il pagamento (di seguito anche: comunicazione di costituzione in mora), con un preavviso non inferiore a 40 (quaranta) giorni (Legge 160/2019 – Legge di Bilancio 2020). Nel caso in cui il Fornitore invii una comunicazione di costituzione in mora nei 90 (novanta) giorni successivi alla data dell’ultima richiesta di sospensione della fornitura per morosità con riferimento a fatture non contemplate nella precedente comunicazione, i suddetti termini ultimi per il saldo dei corrispettivi dovuti potranno essere ridotti in misura comunque non inferiore a 7 (sette) giorni solari dall’invio al Cliente della raccomandata e 5 (cinque) giorni solari dal ricevimento della ricevuta di avvenuta consegna al Cliente della comunicazione di costituzione in mora mediante PEC, o comunque a 10 (dieci) giorni solari dalla data di emissione della costituzione in mora nel caso in cui il Fornitore non sia in grado di documentare la data di invio della comunicazione tramite raccomandata. La comunicazione di costituzione in mora conterrà altresì le modalità attraverso le quali il Cliente comunica l’avvenuto pagamento degli insoluti al Fornitore (i.e. mediante l’invio della copia della ricevuta del versamento effettuato tramite indirizzo e-mail indicato nella comunicazione di sollecito). Il Fornitore, trascorsi inutilmente 3 (tre) giorni dal termine ultimo per il pagamento, potrà, senza ulteriori avvisi e fatti salvi i casi di divieto della sospensione della somministrazione previsti dalla normativa applicabile, richiedere al Distributore di sospendere la fornitura. In tale ipotesi, il Fornitore si riserva il diritto di chiedere al Cliente il pagamento del corrispettivo di sospensione e di riattivazione della fornitura nel limite dell’ammontare previsto da ARERA. Qualora il Cliente sia connesso in bassa tensione (BT) e sussistano le condizioni tecniche del misuratore, prima di procedere alla sospensione della fornitura nei termini 3 (tre) giorni dal termine ultimo per il pagamento, verrà effettuata una riduzione della potenza ad un livello pari al quindici percento della potenza disponibile e, decorsi 15 (quindici) giorni dalla riduzione della potenza disponibile, in caso di mancato pagamento da parte del Cliente, senza alcun ulteriore preavviso verrà effettuata la sospensione della fornitura. Una volta sospesa la fornitura, il Cliente che intenda ottenere la riattivazione della fornitura, dovrà inviare al Fornitore la documentazione attestante l’avvenuto pagamento degli insoluti con le modalità previste nella comunicazione di costituzione in mora. Una volta sospesa la fornitura, a fronte del perdurante inadempimento del Cliente, il Fornitore ha diritto, in ogni momento, di dichiarare risolto il Contratto e trasmettere al SII la relativa comunicazione di risoluzione. La risoluzione del Contratto ha effetto con decorrenza dal giorno indicato dal Fornitore nella predetta comunicazione. Ove l’intervento di sospensione della fornitura non sia fattibile, il Fornitore potrà ricorrere, previa fattibilità tecnica, all’interruzione della fornitura, ponendo i relativi oneri a carico del Cliente. L’esecuzione dell’intervento comporterà, con effetto dalla relativa data, la risoluzione di diritto del Contratto. Ove l’intervento di interruzione della fornitura non sia tecnicamente fattibile, il Fornitore ha diritto di dichiarare risolto il Contratto inviando al SII la relativa comunicazione di risoluzione contrattuale ai sensi dell’art. 10 del TIMOE. La risoluzione del Contratto ha effetto a partire dalla data di decorrenza del Servizio di maggior tutela. In caso di ritardato o di omesso pagamento dei corrispettivi dovuti dal Cliente non disalimentabile, il Fornitore può procedere alla costituzione in mora dello stesso esclusivamente mediante raccomandata con le modalità di cui ai commi da 14.1 a 14.4 delle Condizioni Generali di Fornitura. Decorso inutilmente il termine aggiuntivo per il pagamento di cui al comma 14.5 delle Condizioni Generali di Fornitura, il Fornitore ha diritto di dichiarare risolto il Contratto, inviando la relativa comunicazione di risoluzione al SII. La risoluzione del Contratto ha effetto a partire dalla data di decorrenza dei Servizi di ultima istanza attivati dal SII. In ogni caso il Cliente sarà tenuto a pagare, oltre alle somme dovute e agli interessi moratori al saggio sopra indicato, anche i corrispettivi per la sospensione, la chiusura, l’interruzione, la cessazione e/o il ripristino della fornitura indicati dal Distributore locale competente (e pubblicati sul proprio sito web). Nel caso in cui la sospensione della fornitura o la riduzione di potenza avvenga in assenza dell’invio della costituzione in mora a mezzo raccomandata, Audax corrisponderà al Cliente a titolo di indennizzo un corrispettivo pari ad Euro 30,00 (iva e imposte escluse). Inoltre, Audax corrisponderà al Cliente a titolo di indennizzo un corrispettivo pari ad Euro 20,00 (iva e imposte escluse), nel caso in cui la fornitura sia stata sospesa per morosità, o sia stata comunque effettuata una riduzione di potenza, nonostante il mancato rispetto anche di uno dei seguenti termini:
• the deadline for payment indicated in the letter of formal notice, which cannot be less than 15 (fifteen) calendar days from the sending of the relevant registered letter to the end customer, or 10 (ten) calendar days from receipt, by of the seller of the sale, of the receipt of delivery to the end customer of the notice of default sent via certified email, or 20 (twenty) calendar days from the date of issue of the written notice of default if Audax Renewables is not able to document the date of sending of the aforementioned communication;
• the maximum term between the date of issue of the notice of default and the date of delivery of the same to the postal carrier which, if Audax Renewables is not able to document the date of sending, cannot be more than 3 (three) working days starting from the date of issue of the notice of default, without prejudice to the right for Audax Renewables to deliver to the postal carrier within a period not exceeding 5 (five) working days if also the final deadline of 20 (twenty) calendar days referred to in the previous point is increased by a number of working days equal to the difference between the observed delivery deadline and the minimum deadline of 3 (three) working days;
• the minimum period of 3 (three) working days between the expiry date of the payment deadline and the date of the request to the distribution company for the request to close the redelivery point due to suspension of supply due to arrears. In the aforementioned cases, the end customer cannot be required to pay any further fee relating to the suspension or reactivation of the supply. Audax Renewables must pay the end customer, within 8 (eight) months from the occurrence of the suspension or power reduction, the automatic compensation indicated above directly or on the occasion of the first available invoice, through a deduction from the amount charged in the same invoice. The Supplier also reserves the right to request compensation - identified on the invoice as CMOR Fee - under the Compensation System, if the Customer exercises withdrawal due to a change of Supplier without fulfilling its payment obligations.